How Small Touches in Communication Can Impact Your Organisation Successfully

Top executives are faced with the difficulty of communicating effectively with their team. Whether the team is charged with developing a new product, making a process improvement, promoting an image, bridging the gap between communication, action and results can be a tough call. Communication skills are critical to ensuring success of the team’s effort. Simple tweaks in communication can be the answer to a seemingly unending challenge, and could in turn create a much more productive environment for your team. These tweaks can transform your team by making them more creative, cooperative, adaptive and receptive.

Here are 4 tiny tweaks in communication that can transform your team.

1. See Multi-Tasking as a Problem

It is actually a problem—attempting to do a couple of things at the same time. It is either one task suffers or the outcome is poor. A review study from Ghent University in Belgium revealed that our brain can only process one thing at a time. Each tiny switch from one conscious task to another—answering a phone call, signaling to a colleague, reading an email correspondence—causes the brain to tire quickly. This in turn results in half-baked responses, sloppy results and ultimately reduces productivity. Employees would ordinarily like to give their bosses the impression that they are available when suddenly summoned or asked to run an impromptu task immediately, the unpremeditated switch between tasks could be distracting and may reduce work efficiency and delivery.

With the pressure of the 21st century work environment where 24 hours is not enough to achieve tasks and meet tight deadlines, if executives can be more empathetic and understand that employees have tasks and schedules per day, and are able to help the employees manage their time and thought processes, the result will be a highly productive environment.

2. Emphasize on Frequent Breaks

Taking frequent breaks at work ensures delivery of maximum productivity. Experts suggest that the Law of Diminishing Return comes to play when after 3 hours of sustained pressure of work, the brain begins to assimilate less and less. Executives can help employees clear their clogged thought-process by promoting the culture of observing the sacred 60-minute break. Work is temporarily shut down during this period and people are encouraged to break away from their computer screens and discover new and easy ways to unwind.

3. Team Bonding

Team bonding activities create a relaxing environment where people who rarely work together are made to communicate; an exercise that makes them realise they can enjoy the interaction of others. This could lead to building and sustaining better work relationships. Strong team bonding skills can also help team members learn how to manage conflict in positive ways while also giving them a sense of worth and belonging. These feelings can motivate a workforce, create atmosphere for debatable discussions, accelerate the birth of great ideas, and generally ensure people give their best.

4. Role Modelling

Once, the Consulting Company of TL First Group took on a project to revamp the economic team of a blue chip company in Nigeria. We discovered that role-modelling was critical to ensuring team success. Leaders are closely watched by their subordinates. We found out that leaders who are more organised and have firmer control over their schedules, are able to build a stronger team; while leaders who are less organised and have lose schedules usually find themselves leading a laid-back team. Our findings further revealed that employees gradually emulate their boss’ processes. Managers who portray strong focus transfer this energy to their team and in no time, begin to see visible changes in morale, innovation and productivity.

The four points listed above are proven strategies that have transformed teams and led to both personal and professional developments. While HR Executives and Corporate Communications units can help establish healthy communication system among teams, top executives are instrumental to helping employees be the best at their job. Ideal team communication connects teammates, spreads ideas, and achieves great results.