Open Programmes Executive Management
Government Performance Management Framework and Accountability of Civil Servants

Public sector organisations have recently been undergoing major reforms, given the increasing demands for high-quality services by the public. There is therefore an urgent need to increase accountability, customer orientation and performance of public sector professionals, to provide efficient and high-quality services to the public.

The Government Performance Management Framework and Accountability of Civil Servants course will equip senior civil service leaders with the necessary strategies and ways to improve accountability across levels within their organisations, resulting in better services to the public and institutional progress.

Programme Objective

Participants will be able to:
• Appropriate performance management systems to track performance, identify required training and development and upskill employees to the required standards
• A more performance-driven, customer-oriented, aggressive work culture
• Increased sense of engagement and ownership towards one’s role and responsibilities
• More organised, transparent and clear growth path through efficient and appropriate performance management fostering faster progression

Programme Modules

• Understanding Performance Management and Performance Management Framework
• Performance Management Challenges in Public Sector Leadership
• Key Performance Indicators for Successful Performance Management
• Principles for Building Accountability in the Public Sector
• Factors Influencing Accountability in a Public Sector Organisation
• Ways to Improve Public Financial Accountability

Programme Outcomes

At the end of the programme participants will be able to:
• Implement effective performance management systems to monitor progress, determine necessary training and development, and enhance employee skills to meet standards.
• A culture that prioritizes performance, customer focus, and a proactive attitude.
• Improved involvement and sense of responsibility in one’s job and duties.
• A more structured, transparent, and defined career advancement through efficient performance management for quicker growth.

Target Participants

Directors and Senior Managers, Heads of divisions, and Team Leaders.