Open Programmes Human Resources Management
PERFORMANCE MANAGEMENT, DEVELOPING KPI’S

This programme focuses on performance management, developing key performance indicators and reports. In today’s completive world, performance management plays a critical role in any successful business operations. Thus, the use of KPIs, which are numerical ways to track the progress or performance of a business, employee’s and orgainization to reach different business goals. The course will help delegates prepare and develop reports on performance and effectively present it.

Programme Objective

Participants will be able to:

1. Identify the benefits of performance management
2. Prepare you to conduct effective performance conversations with your staff
3. Be familiar with the performance appraisal framework and timelines
4. Introduce future performance management enhancement initiatives
5. Develop an understanding of performance management

Programme Modules

1. Understanding Performance Management
2. Performance Factors
3. Performance Rating Scale: Competency Model Assessment
4. Introduction to KPIs
5. Types of KPIs
6. KPI Challenges
7. Using KPI diagnostic tools: Strategic Maturity Model and Process Flow
8. Understanding Reports
9. Management Reports Purpose and Style
10. Writing and Presenting Performance report

Programme Outcomes

At the end of the programme participant will be able to:

1. Write a performance feedback report
2. Examine Key performance indicators
3. Vigorously use the diagnostic tools
4. Identify performance factors
5. Create and draw up competency assessment models

Target Participants

Teams or individuals, Senior managers or leaders, Managers, planners and analysts, planners, Budget analysts or those who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance of employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management.