This programme trains HR Professionals in building effective processes for employee hiring. The recruitment process should promote careful selection and acquisition of the right type of candidates and talents at the hiring stage. This saves the organization from performance-related problems at a later stage. Since a top performing team is critical to an organization’s success, Human Resource professionals need to proactively implement a talent acquisition strategy to attract qualified employees. This course presents to delegates the concepts and practical tools required to develop a proactive recruitment plan which will support the organization in achieving its goals using the right people.

1. Understanding Effective Competency Based Interview
2. Selection understanding the “Performance Matrix” and its applications in the selection process
3. Determining performance-oriented selection criteria
4. The effective approach to selection interview
5. Making selection decision
6. Difference between recruitment and talent
7. Optimized talent acquisition
8. Performance management
9. Engagement and retention

At the end of the programme participant will be able to:

1. Equipped with the relevant interviewing skills and techniques to assess candidates consistently and accurately
2. Meet strategic selection objectives effectively with competency-based interview techniques
3. Use questions as well as observation and listening skills to make accurate assessment of candidates
4. Conduct structured competency-based interviews confidently and effectively with the competency evidence collection framework
5. Understand the effective competence-based interview

Human resources, all administrative personnel, supervisors, Secretaries, Front desk attendants, PA’s, Customer service and anyone in the office environment, who want to build on their skills and knowledge.