Open Programmes Middle-Senior Management
MANAGEMENT AND BUSINESS SUPPORT SKILLS FOR PERSONAL ASSISTANTS

Personal assistant positions can be found in all industries and share a rather large set of skills. This programme has been developed to support participants wishing to gain the knowledge and skills required to support a business and its services. Ensuring participants are aware of the employer rights and responsibilities and health and safety whilst also being able to choose a pathway to support their more specialist knowledge and skills in either business administration, customer service, personal assistants or administrative assistants, but what they do is assist in the functioning of an office.

Programme Objective

Participants will be able to:

1. Understand all administrative systems across the business
2. Gain comprehensive knowledge on methods and approach of dealing with customers and clients
3. Communicate and negotiate with suppliers, potential investors, customers and other employees
4. Know how to effectively manage your resources, including time, money and staff
5. Building good relationships through networking

Programme Modules

1. Effective Communication Skills
2. Managing People in the Workplace
3. Effective Time, Task and Work Planning
4. Executing, Projects at the right time
5. Appropriate Work Etiquette
6. Client Relationship Management
7. Time analysis, Delegation and Prioritization
8. Developing Problem Solving Skills
9. Emotional Intelligence
10. Estimating Activities and Managing Resources

Programme Outcomes

At the end of the programme participants will be able to:

1. Understand and develop skills necessary to set goals and complete work on time
2. Use basic planning process tools to plan work and business activities
3. Utilize a variety of methods to improve decision making and problem solving
4. Identify tasks that can be eliminated, prioritized or delegated
5. Analyze situations that hinder their performance with their customers

Target Participants

Administrative officers, Personal assistant, Customer service, Secretaries and anyone who wants to grow on the field, Office Managers, Coordinators, Supervisors, Team Leaders, Senior Secretaries, Project Managers and New leaders