Open Programmes Middle-Senior Management
PROGRAMME MANAGEMENT FOR EXECUTIVE ASSISTANTS AND SECRETARIES

Executive administrative assistants are responsible for clerical duties including greeting clients, scheduling appointments, managing correspondence, and preparing reports. On-the-job experience and administrative training gained through certificate and degree programs allow candidates to develop the requisite office technology, computer application and customer services skills needed for this position. This programme will help participants discover and strengthen their managerial and people skills that make them an essential player in every team and organization.

Programme Objective

PROGRAMME OBJECTIVES
1. Manage key roles and identify key tasks to achieve peak performance
2. Manage the office more efficiently through application of key management concepts like teamwork,
leadership, assertiveness, and EQ Skills
3. Develop strong focus on self-awareness, influence, negotiation and dealing with pressure
4. Be a good coach and delegate tasks to your ‘juniors’ confidently, tactfully and tactically
5. Take feedback and criticisms positively and give timely constructive feedback to promote greater team
effort

Programme Modules

1. Role as an Executive Secretary
2. Ways to Present and Communicate Your Ideas More Professionally to Management
3. How to deal with pressure
4. Tact and Skills in Handling People
5. How to Take Criticisms and Give Constructive Criticisms Positively
6. Becoming a Team Leader and Motivational Techniques
7. Approach to a Better Working Relationship with Bosses
8. Knowing the place of an executive secretary
9. Create system for staying organized
10. Goals of an executive assistant in an organization

Programme Outcomes

At the end of the programme participants will be able to:
1. Organize and track all project resources to maximize productivity
2. Anticipate problems or solve them as they arise
3. Manage time while juggling multiple projects with ongoing daily responsibilities
4. Gain the ability to exert influence without authority
5. Emerge and operate with the strategic outlook to step up as a manager in your own right.

Target Participants

Admin, Supervisors, Manager, Senior Administrative Professionals, Executive/Senior Secretaries, Personal Assistants, and other Senior Administrative Professionals Reporting to Senior – Middle Management, Secretaries, Executive Secretaries, Administrative Assistants, Administrative Support Personnel, Office Managers, Executive Assistants and Sales Assistants.