Group Managing Director, TL First Group, Dr. Olu Olasode, has urged the stakeholders in the Nigerian Banking Industry to embrace partnership and collaboration as an approach to align with global realities to address the current and emerging challenges facing the Industry.
Dr. Olasode stated this at the recently concluded 22nd World Conference on Banking Institute organised by the Chartered Institute of Bankers of Nigeria held in Lagos.
He opined that collaboration with other banks and financial technology (fintech) companies is an effective strategy to address the growing and changing needs of customers. The GMD also called on the Regulators to develop appropriate tools that would allow for partnerships and collaborations, such as common assessment frameworks, agile and proactive supervision models, and dynamic protection of customers. According to the renowned Economist, “collaboration will also bring about the evolution of standards in regulation. “The global banking industry today is driven by changing technology, globalisation, increased supervision, changing demography, and the opening of the banking & financial services marketplace across the value chain. “Companies are rethinking their value proposition and reconfiguring their delivery models for a digital age.
Digital transformation efforts are underway in most organizations today as digital leaders are uncovering new opportunities that create added-value and better ways to engage with customers. Businesses are in various stages of using digital advancements to better compete. Some organizations are in the beginning stages while others are evolving into digital masters as they implement new innovative digital growth strategies to adapt to emerging trends,” Dr. Olasode stated. He further added that these factors are impacting the way banks conduct their businesses to meet increasing customer expectations and improve profitability, putting innovation at the core of banking evolution, and resulting in unbundling of financial services.
Speaking further, Dr. Olasode argued for a redefinition of competition with a focus on products and customers, rather than organisations and institutions. He emphasised the importance of protecting the customers in the process of changing to collaboration. So rather than have one organisation competing with another, we can have them jointly collaborate the effort into achieving more results.
Source : The Nigerian Pilot
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