The training programme will focus on concepts, Ethical Issues, processes, and strategies in Negotiation and conflict resolution.

1. Managing conflict situations.
2. Understanding the concept of negotiation.
3. The negotiation process is an effective means of resolving conflict.
4. Negotiation strategy for integrative bargain as an effective tool for conflict resolution

At the end of the programme participants will be able to:

1. Participants will understand how negotiation and conflict management can impact business performance.
2. Participants will keep abreast of the knowledge of the role of leadership in negotiation and conflict management.
3. Participants will develop strategies for effective negotiation and conflict management.
4. Participants will have a better understanding of the benefits of effective negotiation and conflict management.

Current and potential strategic leaders and first-line managers at all levels of medium to large organizations including Directors and Senior Managers, Head of division, Team Leaders, HR and Corporate Managers, Executive Directors and Heads of Departments and Units