Bad workplace etiquette can endanger a business or organization lifespan. Workplace etiquette should be common sense, but not always that simple, which is why professionalism should be displayed in all aspects of a business. This course provides skills you can implement immediately to help you project confidence and professionalism at workplace. It also ensures that you create a professional image that will impress your boss, subordinates and customers and draw their attention right away, melting any of their apprehension and meeting their expectations.

1. Introduction to Workplace Etiquette and Professional Image Management
2. Social Etiquette
3. Eye Signals: Maintaining Correct Eye Contact
4. Positive and Negative Body Language
5. Deportment and Posture
6. Handshaking: Power Points for Handshaking
7. Introduction: Introducing Oneself with Confidence and Authority
8. Business Card Protocol and Meeting protocol
9. Creating Positive First Impressions
10. Formal and Informal Dressing to Meet Other Officials/Guests

At the end of the programme participant will be able to:
1. Conduct confidently in workplace and official social functions with people from different cultural and social backgrounds
2. Convert strangers into potential customers through creating positive first time impression
3. Identify with various deportment and Posture in the workplace
4. Develop an understanding of formal and Informal dressing to meet officials/guests
5. Project a positive corporate image of the organisation

For Mid-Level Management, Marketing, Sales Executives and Executives who meet high-valued clients should attend the course to sharpen their social or international skills. All administrative personnel, supervisors, Secretaries, Front desk attendants, PA’s, Customer service and anyone in the office environment want to build on their skills and knowledge.