This course enhances participants’ ability to listen actively and communicate effectively in professional settings. Active listening fosters understanding, collaboration, and trust, while impactful communication ensures clarity and persuasiveness.

• The Foundations of Active Listening
• Nonverbal Communication and Emotional Intelligence
• Crafting and Delivering Impactful Messages
• Navigating Difficult Conversations and Feedback

At the end of programme participants will be able to:
i. master listening actively and empathetically, fostering stronger connections and understanding.
ii. develop skills to communicate messages clearly and persuasively in diverse professional contexts.
iii. enhance their capacity to navigate conflicts and deliver feedback constructively, promoting collaboration and growth.

Current and potential strategic leaders and first line managers at all levels of medium to large organizations including Directors and Senior Managers, Head of division, Team Leaders, HR and Corporate Managers, Executive Directors and Heads of Departments and Units.