Your behaviour and competence as a leader is constantly being observed, and the true portrayal of
influence is based not on your job title but on your ability to define, shape, and convince others to adopt
your position, ideas, and initiatives.
This programme presents an opportunity for you to learn how to strategically present yourself in a
manner that communicates credibility, maintains authenticity and drives meaningful influence

1. Introduction to personal organisation, communication and interpersonal skills
2. Social Etiquette
3. Eye Signals: Maintaining Correct Eye Contact
4. Positive and Negative Body Language
5. Deportment and Posture
6. Handshaking: Power Points for Handshaking
7. Business Card Protocol and Meeting protocol
8. Creating Positive First Impressions
9. Confidence in the workplace and official social functions

At the end of the programme participant will be able to:

1. Conduct confidently in workplace and official social functions with people from different cultural and social backgrounds
2. Convert strangers into potential customers through creating positive first time impression
3. Identify with various deportment and Posture in the workplace
4. Develop an understanding of formal and Informal dressing to meet officials/guests
5. Project a positive corporate image of theorganisation

For Mid-Level Management, Marketing, Sales Executives and Executives who meet high-valued clients should attend the course to sharpen their social or international skills. All administrative personnel, supervisors, Secretaries, Front desk attendants, PA’s, Customer service and anyone in the office environment, who want to build on their skills and knowledge.