Emotional Intelligence (EI) and effective conflict management are crucial skills for professionals working in the public sector. This programme will provide participants with insights into the principles of EI and practical strategies for managing conflicts within government organizations. The content will cover topics such as understanding emotions, enhancing self-awareness and self-regulation, building empathy and social skills, and applying EI techniques to navigate workplace conflicts successfully.

• Introduction to Emotional Intelligence
• Enhancing Self-Awareness and Self-Regulation
• Building Empathy and Social Skills
• Applying Emotional Intelligence in Conflict Management

At the end of the programme participants will be able to:

1. Gain a solid understanding of Emotional Intelligence (EI) principles and their relevance to the public sector.
2. Enhance their self-awareness and self-regulation skills to manage emotions effectively in professional settings.
3. Develop empathy and social skills to build positive relationships and improve communication with colleagues and stakeholders.
4. Acquire practical conflict management strategies rooted in Emotional Intelligence, enabling them to address workplace conflicts constructively.
5. Apply EI techniques to promote collaboration, teamwork, and effective decision-making within government organisations.

Current and potential strategic leaders and first-line managers at all levels of medium to large organizations including Directors and Senior Managers, Head of division, Team Leaders, HR and Corporate Managers, Executive Directors and Heads of Departments and Units