An individual’s ability to project a confident positive image and communicate effectively in an organization will result in higher productivity and performance, better interpersonal relationships with co-workers, and increased job satisfaction, leaving a positive and powerful lasting impression on clients and customers. This programme explores the key elements of Ethics and professionalism in the workplace. It will help develop abilities to recognize and promote ethical decisions in the workplace.

1. Understanding Ethical Workplace Conduct
2. Business Ethics
3. Ethical Challenges
4. Maintaining a Respectful Workplace
5. Conflicts of Interest
6. Code of Conduct: Managing Business Finances Honestly and Fairly
7. Understanding Attitude and Behaviour
8. Essential Influencing Skills
9. The Principles of Persuasion
10. Building Rapport

At the end of the programme participants will be able to:
1. Project a positive corporate image through an understanding of the principles of personal grooming
2. Positively impact your organization’s public image
3. Follow company policies and codes of conduct
4. Report problems and complaints immediately
5. Recognize and understand the effect of behaviour on oneself, other people and the organisation

Current and potential strategic leaders; Mid-Level Management, Marketing & Sales Executives and Executives who meet high-valued clients should attend this programme to sharpen their social or international skills, Team Leaders, HR and Corporate Managers, Executive Directors and Heads of Departments and Units.