This training course focuses on developing participants’ emotional intelligence (EQ) skills and conflict management strategies within the context of public service organizations. It aims to enhance participants’ ability to understand, manage, and positively influence emotions in themselves and others, as well as effectively navigate and resolve conflicts in the workplace. By addressing key concepts such as self-awareness, empathy, communication, and negotiation, the programme seeks to promote a harmonious and productive work environment conducive to achieving organizational goals.

• Introduction to emotional intelligence and its importance in the workplace.
• Enhancing Emotional Awareness and Empathy
• Strategies for clear and empathetic communication.
• Building resilience and coping mechanisms to thrive in challenging situations.
• Fostering positive work relationships and creating a supportive team culture.
• Conflict Prevention and Management

At the end of the programme participants will be able to:

• Improve self-awareness, emotional regulation, and interpersonal skills, leading to enhanced leadership effectiveness and personal growth.
• Strengthen ability to manage emotions and navigate conflicts constructively, resulting in reduced workplace tensions and improved team dynamics.
• Enhance communication and collaboration skills, fostering a culture of open dialogue, trust, and respect within the organization.
• Reduce absenteeism, turnover, and burnout rates as employees develop resilience and coping mechanisms to deal with stress and challenges.
• Promote a positive work environment conducive to productivity, innovation, and employee satisfaction.

Current and potential strategic leaders and first-line managers at all levels of medium to large organizations including Directors and Senior Managers, Head of division, Team Leaders, HR and Corporate Managers, Executive Directors and Heads of Departments and Units