Public sector organisations have recently been undergoing major reforms, given the increasing demands for high-quality services by the public. There is therefore an urgent need to increase accountability, customer orientation and performance of public sector professionals, to provide efficient and high-quality services to the public.

The Government Performance Management Framework and Accountability of Civil Servants course will equip senior civil service leaders with the necessary strategies and ways to improve accountability across levels within their organisations, resulting in better services to the public and institutional progress.

• Understanding Performance Management and Performance Management Framework
• Performance Management Challenges in Public Sector Leadership
• Key Performance Indicators for Successful Performance Management
• Principles for Building Accountability in the Public Sector
• Factors Influencing Accountability in a Public Sector Organisation
• Ways to Improve Public Financial Accountability

At the end of the programme participants will be able to:
• Implement effective performance management systems to monitor progress, determine necessary training and development, and enhance employee skills to meet standards.
• A culture that prioritizes performance, customer focus, and a proactive attitude.
• Improved involvement and sense of responsibility in one’s job and duties.
• A more structured, transparent, and defined career advancement through efficient performance management for quicker growth.

Directors and Senior Managers, Heads of divisions, and Team Leaders.