Companies active in the downstream oil and gas sector need to keep their skills and knowledge up-to-date with the latest regulations, processes, standards and other developments to build basic quality awareness and competency in service organizations. This essential programme sets a foundation on which participants can build more advanced quality methods and tools, increase knowledge and understanding of how to use quality practices and principles in operations and apply quality management and improvements. This programme will help participants understand the fundamentals in achieving maximum quality, focus on delivering a quality product or service by improving processes and setting up a world-class quality management system.

1. Quality Management Overview
2. Importance of quality management
3. Principles of quality management
4. Human Factors Needed to Achieve Technical Solutions
5. Product & Service Design and Improvement
6. Methods for Product and Service Planning
7. Broad Perspective of Petroleum Refining, and Sales & Marketing of Refined Products
8. Downstream Markets Structures and Trading
9. Challenges to Petroleum Industry and Trends in New Technology
10. Steps to Implement Quality Management and Improvements

At the end of the programme participants will be able to:

1. Operate more efficiently and effectively
2. Meet statutory and regulatory requirements
3. Reach new improvements limit in quality
4. Understand how quality benefits employees, the organization, and customers.
5. Explore and apply the concepts of quality management and process control and improvement.

Geoscience & Engineering Professionals, Refinery Professionals, Supply Planners & Scheduling Professionals, Government Regulators, Managers, supervisors, and employees who need to have an awareness of the fundamentals of quality concepts for organizations. Quality managers and directors, small business CEOs and COOs, division and department managers, general managers, finance, directors, military officers, and anyone who is responsible for implementing and integrating, quality management practices into their organizations.