Key Attributes of The Performance Management System
Based upon these important attributes that we believe exist in the workforce of the Federal Civil Service we proposed three workstreams that leverage upon one another.
Performance Management Workstream
Institutionalizing The OHCSF Performance Management Plan
Key Activities:
Develop Clear and Measurable Strategic Objectives from the 2020 Project Priority Deliverables into Measurable Objectives Outcomes for all Departments and Service Areas
MDAs ensure that performance goals and targets are aligned with organizational and National development goals
Appraisers (supervisors) discuss, align on and document all targets that have been agreed with their direct reports
Review all Job Descriptions and identify thematic functions to ensure that functions are aligned to deliver Departmental Service Outcomes
MDAs track progress against the set targets, report periodically and communicate its result to all stakeholders
Develop Key Performance Indications and Outcome Measures for all Job Descriptions in each MDA
Conduct a workshop with Management and Performance Champions to Stress-test Framework
Institute a periodic performance reviews that take place quarterly and annually; review of result culminate into rewards and incentives for employees
Participants:
Senior Management, Heads of Departments,
Line Managers, Supervisors Performance Champions
Duration:
3 – 4 Weeks/MDA
360-Degree Assessment Of Job Functions Of Civil Servants In MDAs
End-to-end Performance Management System
Key Activities:
Refine Performance framework, KPIs and Outcome Measures to incorporate feedback from Performance Management Workshop
Set Specific, Measurable, Attainable, Relevant, Time-bound (SMART) KPIs to measure performance
Build Performance Management Infrastructure, including Tracking, Measuring, Evaluating, Reporting and Feedback Tools
Deliver Workshops and Training to Implement Infrastructure
Deliver Mentoring across all Departments to Embed Framework and Infrastructure
Implement Programmes to create a System-Driven Culture of Change and Performance
Assess and Refine links to Reward System
Participants:
Senior Management,
Heads of Departments,
Line Managers,
Performance Champions
Duration:
3 – 4 Weeks/MDA
Performance Management System Training & Workshop
Introduction
Our performance management training and workshop covers practical techniques and processes for managing employee and team performance for efficiency. This interactive one-day
training course will bring consistency in applying performance management within government business. The course will help managers and team leaders recognise their role and contribution to effectively manage performance and conduct
at work. A link can be made to the organisation’s policies throughout the course to help embed effective performance management techniques and practices into an existing framework.
Objectives
Understand the aims of performance management.
Identify acceptable standards of performance.
Conduct effective reviews of performance
Set SMART performance objectives.
Manage the performance of the 'star', the 'plodder', the 'peaked' and the 'poor' employee.
Participants
Senior Management, Heads of Departments, Line Managers, Supervisors Performance Champions and for all line managers who have a responsibility for managing the performance and conduct of staff/employees
in the Civil Service.
Duration
1 Day/MDA
Modules:
Introduction
The principles of performance management
Overall Design for Performance Management
The 180/360 Survey
Standards of Performance and Behaviour
Creating and sustaining high performance teams
Setting performance measures (KPIs)
Target Setting and Performance Check-ins
Reviewing and assessing performance
Conclusion and Next Steps
Employee Discussion
Technology-enabled Performance Tracking And Reporting
Key Activities:
Build upon previous work to implement technology – enabled and automated Tracking and Reporting System
Provide Training and Workshop to ensure ownership and User-driven
Introduce and Integrate Dynamic Business Intelligence and Risk Management Components into Performance Management
Conduct Stress-testing of Robustness of Performance Management System
Implement final phase of Technology-Enabled Risk-Based Performance Management and Reporting System
Promote user-friendly Technology-Enabled System as Performance Management Toolkit for the Presidency and Federal Government MDAs
Participants
All Management and Staff
Duration
10-14 Weeks/MDA