The Federal Civil Service Transformation Model

This effort aims to articulate a prioritized strategy to drive the transformation of the Nigerian civil service -building off the Office of the Head of Civil Service of the Federation (OHCSF) 2020 Project Priority Deliverables. The model for a restructured and a service-oriented Federal Civil Service is based on the design of models and frameworks to actualize the vision of Mr President to create an efficient and effective Civil Service for the benefit of Nigerians.

The design is based on a unique approach that is more likely to result in a successful Civil Service Transformation relative to previous reform efforts due to:

High-impact prioritization of interventions that can be launched in the short-term and drive impact in the Federal Civil Service
Specificity with actionable and detailed implementation plans for roll-out, costing and resourcing of the deliverable priorities
Clear governance to drive each reform and track overall progress through a Performance Management System
Partnerships with stakeholders to support capacity building programme, provide resources, champion initiatives, and infuse new thinking to maximize value of the deliverables interventions (e.g., private sector etc)
Clear change management and communication plan to ensure stakeholder buy-in and embed the strategy to deliver the priority projects of the Federal Civil Service

Success Strategies For Execution

OBJECTIVES OF THIS TRANSFORMATION AGENDA

The effort outlined are prioritized set of initiatives to drive civil service transformation agenda, building on the OHCSF’s 2017-2020 Strategy.

Outcomes Of The New Model
Improved staff competencies and skills through well targeted and funded programs across all grade levels; LEAD-P presidential cohort provided with resources, mentorship, and opportunities to succeed as future leaders
Results based performance and meritocratic environment for civil servants with clarity on metrics (e.g., individual KPIs) and link to incentives (monetary and non-monetary)
Clear career path value proposition (i.e., training, benefits, salary) that retains top talent
A more innovative civil service that brings in innovation from within and outside the service to improve service delivery via dedicated innovation unit and innovation challenges
Values driven civil service with civil servants that are ‘Efficient, Productive, Incorruptible and Citizen-centered’ (EPIC)
Improved productivity and governance for HR administration across all HR processes (e.g., payroll transfers, promotions, recruitment, training) with full transparency on civil and public servants in the system
Improved enterprise content management with digitized records, automated workflow and overall improvement in sharing information and collaboration across the organization